Privacy Policy

Ethical Edge Academy

A trading brand of Social Work Projects UK Limited

Effective date: 10 October 2026
Last reviewed: 10 October 2026

1. Introduction

Ethical Edge Academy is a trading brand of Social Work Projects UK Limited (“we”, “us” or “our”).

We are committed to respecting your privacy and protecting the personal information we collect when you visit our website, contact us, enquire about our services, book a course, participate in training, or otherwise engage with Ethical Edge Academy.

This Privacy Policy explains what personal information we collect, why we use it, how we protect it, when we may share it, how long we retain it and the rights you have in relation to your information.

Our services include face-to-face training, virtual training delivered online, and related educational and professional development activities.

We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy legislation.

2. Who We Are

Ethical Edge Academy is a trading brand of:

Social Work Projects UK Limited

• Company registration number: 07430030
• Website: https://ethical-edge.org/
• Privacy contact email: jeremy@socialworkprojects.org
• Registered office: 16 Broad St, Eye, Suffolk, IP23 7AF. Social Work Projects UK Limited is responsible for deciding how and why personal information is processed in connection with Ethical Edge Academy's services.

For questions about this Privacy Policy, or to exercise your data protection rights, please contact us at jeremy@socialworkprojects.org.

3. Website Visitors

When you visit our website, we may collect technical and usage information to help us understand how visitors use our services, maintain website security and improve our website.

This information may include:

• Your browser type and version.
• Your device type and operating system.
• Your internet protocol (IP) address.
• The website or page that referred you to us.
• The pages you visit and how you interact with the website.
• The date, time and duration of your visit.
• Relevant technical and security log information.

We use this information, where appropriate, to maintain website functionality, diagnose technical problems, protect against misuse and understand general patterns of website usage.

We may use aggregated or anonymised statistics to evaluate website performance. Where information is genuinely anonymised, it will no longer identify an individual.

The information collected and the lawful basis for its use will depend on the particular activity and technology involved.

4. Personal Information We Collect

The type of personal information we collect depends on how you interact with us.

4.1 Enquiries and communications

When you contact us by email, telephone, through our website or through another communication channel, we may collect your name, contact details, organisation, job title and the information you provide.

We use this information to respond to enquiries, provide information about our services, manage our business relationships and maintain appropriate records.

4.2 Course bookings and payments

When you book or purchase a course, we may collect:

• Your name and contact details.
• Your organisation and job title, where relevant.
• The course you have booked and the date of attendance.
• Booking, payment and invoicing information.
• Information needed to arrange access or reasonable adjustments.
• Other information reasonably necessary to administer the booking and provide the course.

Where an organisation arranges training for its employees or representatives, we may receive participants' names, work contact details, job roles and relevant booking information from that organisation.

Payment information may be processed by a payment service provider. We do not intend to retain full payment card details ourselves unless this is necessary and lawfully managed.

4.3 Course participation and learning records

To administer and evaluate our training, we may collect:

• Attendance and participation records.
• Course completion information.
• Assessment responses and results, where applicable.
• Feedback and course evaluations.
• Certificates and other records of completion.
• Communications relating to your participation.

We use these records to administer courses, assess learning where relevant, issue certificates, respond to queries and maintain appropriate training records.

4.4 Information provided voluntarily

You may choose to provide additional information when communicating with us or participating in a course.

Please avoid sharing confidential or identifiable information about service users, patients, clients, colleagues or other third parties during training unless this is necessary for the learning activity and appropriate safeguards are in place.

If you provide personal information about another person, you should ensure that you are entitled to do so.

5. Face-to-Face and Virtual Training

Ethical Edge Academy provides training in physical venues and virtual environments. Some personal information is processed differently depending on how a course is delivered.

5.1 Face-to-face courses

For in-person courses, we may use booking records, attendance registers, assessment records and participant feedback forms.

Where necessary, we may also process information to manage access, participation, health and safety arrangements or reasonable adjustments.

We do not intend to photograph or record participants routinely without an appropriate purpose and suitable notice.

5.2 Virtual courses

Virtual courses may be delivered using third-party video-conferencing or online learning platforms. The platforms used may vary.

Depending on the platform and how the course is organised, information processed may include your display name, contact details, image, voice, chat messages, questions, contributions and participation activity.

We use this information where necessary to deliver the course, manage participation, support learning, maintain attendance records and address technical or administrative issues.

5.3 Recording virtual sessions

Some virtual training sessions may be recorded where there is a defined and appropriate purpose, such as enabling authorised review, supporting learning or making relevant material available to participants who are entitled to access it.

We will provide appropriate information before a session is recorded. This will explain, as applicable:

• Why the session is being recorded.
• What the recording is expected to capture.
• How the recording will be used.
• Who will be permitted to access it.
• How long it is expected to be retained.
• How to contact us with questions about the recording.

Recordings will be accessed and used only for the purposes communicated to participants, subject to applicable law. We will not routinely publish recordings or use them for unrelated marketing purposes.

Where a proposed recording raises privacy concerns, we will consider whether recording can be avoided, restricted or arranged in a less intrusive way. We will provide appropriate information about participation options where available.

Recordings will be retained only for as long as necessary for their stated purpose, taking account of relevant contractual, educational and legal requirements.

5.4 Confidentiality during training

Participants should be mindful that information shared during group training may be visible or audible to other participants.

We encourage everyone to respect the privacy and confidentiality of others and to avoid disclosing identifiable or sensitive case information unnecessarily.

We cannot guarantee that other participants will maintain confidentiality unless suitable arrangements have been established. Where appropriate, we may set expectations or ground rules concerning confidentiality before a course begins.

6. How and Why We Use Your Information

We use personal information for purposes connected with our business and services, including:

• Providing training: administering bookings, delivering courses, managing attendance and participation, assessing learning where relevant and issuing certificates.
• Managing contracts: taking steps to enter into a contract and fulfilling contractual obligations with individuals or commissioning organisations.
• Customer service: responding to enquiries, feedback, complaints and requests.
• Business administration: processing invoices and payments, maintaining appropriate records and managing business relationships.
• Improving our services: reviewing feedback, evaluating course effectiveness and improving our educational materials.
• Security: maintaining the security of our website, systems and training environments.
• Legal compliance: meeting applicable legal, accounting and regulatory obligations.
• Marketing: providing information about relevant courses and services where permitted by law.

Our lawful basis for processing depends on the purpose and circumstances. It may include:

• Contract: where processing is necessary to enter into or perform a contract with you.
• Legal obligation: where processing is necessary to comply with a legal requirement.
• Legitimate interests: where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
• Consent: where we have asked for and obtained your valid consent, and consent is the appropriate lawful basis.

Where we rely on legitimate interests, these may include operating and improving our business, administering customer relationships, maintaining appropriate training records and protecting our services.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

7. Sharing Your Information

We do not sell your personal information.

We may share personal information where necessary and lawful with:

• Employees, trainers and authorised contractors who need the information to deliver or administer our services.
• Website hosting, IT support, booking, payment processing and communications providers.
• Virtual meeting and online learning platform providers.
• Professional advisers, insurers and auditors where necessary.
• Organisations that commission or pay for your training.
• Regulators, law enforcement agencies, courts or other authorities where disclosure is required by law or otherwise lawful and necessary.

Service providers processing personal information on our behalf will be subject to appropriate arrangements and safeguards.

7.1 Information shared with employers and commissioning organisations

Where an employer or other organisation commissions training, we may share relevant information about the booking, attendance, participation, assessment or course completion, depending on the contractual arrangements and the purpose for which the training was commissioned.

The information shared will depend on the circumstances and may include attendance records, completion status, assessment outcomes or certificates.

We will not routinely share unrelated personal communications or unnecessary information about your participation.

Where an organisation provides participants' information to us, it should ensure that it is entitled to do so and that appropriate privacy information has been provided to the individuals concerned.

8. International Transfers

Some service providers may store or process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take the steps required by applicable data protection law to ensure that the transfer is lawful and appropriate safeguards are in place.

These safeguards may include an applicable adequacy decision or regulation, approved contractual safeguards or another permitted transfer mechanism.

You may contact us for further information about relevant safeguards where applicable.

9. How We Protect Your Information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Measures may include access controls, secure systems, appropriate staff and contractor instructions, supplier arrangements and secure disposal of information when it is no longer required.

No website, electronic transmission or storage system can be guaranteed to be completely secure. We take reasonable and proportionate steps to protect the information entrusted to us, but cannot promise absolute security.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, contractual and reporting requirements.

Retention periods depend on the type of information and the circumstances. We consider factors such as the purpose of collection, the nature of the information, applicable legal requirements, the need to verify training completion and the possibility of resolving disputes.

For example:

• Enquiry and correspondence records are retained for a period appropriate to handling the enquiry and any subsequent relationship.
• Booking, attendance, assessment and certificate records may be retained for an appropriate period to verify course participation and completion.
• Financial records are retained for the period required by applicable law.
• Virtual course recordings are retained only for the stated purpose and an appropriate period.
• Marketing records are maintained in accordance with applicable marketing rules and individuals' preferences.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

We will maintain retention arrangements appropriate to our actual business needs and legal obligations.

11. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support essential website functions, maintain security, remember preferences and, where enabled, understand website usage or support marketing.

Cookies are small files or pieces of information stored on, or accessed from, your device.

Where applicable law requires consent for non-essential cookies or similar technologies, we will seek that consent before using them.

You may be able to manage your preferences through our website's cookie settings or your browser settings. Disabling certain cookies may affect the functionality of parts of our website.

Third-party services embedded in or linked from our website may use their own cookies or technologies. Their practices are governed by their own privacy information.

12. Marketing Communications

We may send information about Ethical Edge Academy's courses, events and related services where permitted by law.

The rules governing electronic marketing depend on the recipient and the circumstances. For example, marketing emails to individuals generally require consent unless a specific legal exception applies. Different rules may apply to corporate subscribers.

Where consent is required, we will obtain it before sending marketing communications. Where we rely on a permitted exception, we will meet the relevant legal requirements.

You can opt out of marketing emails at any time by using the unsubscribe facility, where provided, or by contacting jeremy@socialworkprojects.org.

We will respect your marketing preferences and maintain appropriate records of opt-outs.

Opting out of marketing will not prevent us from sending necessary service communications, such as booking confirmations, joining instructions, changes to a course or information about certificates.

13. Your Data Protection Rights

Subject to applicable law and the circumstances of the processing, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request erasure of your personal information.
• Request restriction of how we use your information.
• Object to certain processing, including processing based on legitimate interests.
• Receive certain information in a portable format.
• Withdraw consent where processing is based on consent.
• Complain to the relevant supervisory authority.

These rights are not absolute and may be subject to legal conditions or exemptions. For example, we may need to retain certain records to meet legal obligations or establish, exercise or defend legal claims.

Where we process personal information for direct marketing, you have the right to object to that processing. We will bring this right to your attention where required.

To exercise a right or ask a question about your information, contact jeremy@socialworkprojects.org. We may need to verify your identity before responding.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator. Information is available at https://ico.org.uk/.

14. Third-Party Websites and Services

Our website may contain links to other websites, platforms or services. If you follow a link to a third-party website, that organisation's privacy practices will apply.

We are not responsible for the privacy policies or practices of third-party websites that we do not control. We encourage you to read their privacy information before providing personal information.

15. Business Transfers

If Social Work Projects UK Limited undergoes a business sale, merger, restructuring or transfer of relevant assets, personal information may be transferred as part of that transaction where lawful and appropriate.

Any such transfer will be subject to applicable data protection requirements. A recipient will not automatically be entitled to use personal information for purposes incompatible with those for which it was collected.

16. Children's Information

Our courses and services are primarily intended for adult learners and professional audiences.

We do not knowingly collect personal information from children through our services unless this is appropriate, lawful and necessary for a specific activity.

If you believe that a child has provided personal information to us in circumstances where this was not appropriate, please contact us so that we can review the matter.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology or legal requirements.

The latest version will be published on https://ethical-edge.org/ with its effective or review date.

Where a change materially affects how we use personal information, we will provide additional information or notification where required by law.

18. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or want to raise a concern about how your personal information is handled, please contact:

Ethical Edge Academy
A trading brand of Social Work Projects UK Limited

Company number: 07430030
Website: https://ethical-edge.org/
Email: jeremy@socialworkprojects.org
Registered office: 16 Broad St, Eye, Suffolk, IP23 7AF.